The conditions of sale herein are between:
The company Audio Effetti Srl, VAT IT01241200995, Via A. Manuzio, 57 A r., 16143 Genova (GE), Italy, hereinafter referred to as “TheSpecialistFX.com” or “Audio Effetti”.
And, any natural or legal person wishing to make a purchase on TheSpecialistFX.com website, hereinafter referred to as the “customer” or “purchaser”.
01 – Object
The conditions of sale shall apply to all current and future contractual relationships between TheSpecialistFX.com and the customer, as well as any other applicable conditions that are to be observed by the purchaser, whether a professional or private consumer, when buying on TheSpecialistFX.com.
The acquisition of goods or services through this website implies full acceptance by the purchaser of these terms and conditions.
TheSpecialistFX.com reserves the right to modify these conditions of sale at any time. In this case, the applicable conditions of sale are those in force on the day the order was placed.
02 - Description of goods and provision of services
The products and services offered are those which feature in the catalogue on TheSpecialistFX.com.
These products and services are subject to availability.
Stock levels are updated daily.
However, sometimes the number of products ordered may be higher than the number of products in stock.
If this occurs, you will be informed by email and we will tell you when your product will become available.
The photographs in the catalogue are as accurate as possible but cannot be guaranteed to match the product identically, especially with regard to colour.
03 – Used items
Products in the used items category are subject to a particular system.
These items have lower prices than those usually charged by TheSpecialistFX.com; they were selected according to the following criteria:
Products we received with:
• damaged packaging
• an aesthetic defect (varnish defect, scratches, dents, damaged surface, etc.)
• a noted breakage
Products returned by a customer:
• due to personal reasons
• due to aesthetic defects
• due to a noted breakage
In all cases, these items have been subject to careful examination: they have been checked and/or repaired and their functional features are documented.
If visual imperfections are still present, they do not affect the proper functioning of the product.
By buying products from the used items category, you have a legal right to cancellation of 14 days.
The shipping times for used items can be extended from 48 to 72 hours.
As downgraded products are unique, they have their own specific guarantee. If it is impossible to carry out a repair, an exchange for a new version of the same product is impossible. Therefore, the customer will have the right to choose either credit valid for 1 year or a refund.
04 - Pricing
The prices of our products are shown in Euros, inclusive of all taxes, excluding processing and shipping costs. You can also choose to change the currency in GBP or USD at the average exchange rate.
TheSpecialistFX.com reserves the right to change its prices at any time. However, the price that the customer pays shall remain the same as that indicated on the day of ordering.
Any change to VAT may affect product prices or provision of services.
05 - Availability
Products and prices are valid whilst visible on the TheSpecialistFX.com website and are limited by available stock.
Orders are processed upon receipt of payment and according to product availability. In the event of a product being unavailable after placing an order, we will inform the purchaser by email indicating the date that the product will become available.
Should the product be permanently unavailable, the order will be cancelled and the purchaser will be immediately refunded if their bank account has been charged.
For products not stocked in Audio Effetti warehouses, products offered are subject to availability from suppliers.
In this regard, information on product availability is provided at time of placing the order. This information comes directly from Audio Effetti suppliers; there may be errors or changes on an exceptional basis.
In the event of the product being unavailable after the order is placed, TheSpecialistFX.com will inform the purchaser by email upon receiving the information provided by its suppliers. Similarly, it is possible that the number of products ordered may be greater than the number of products in stock. In this case, the purchaser will be notified by email of the date that the product will become available.
In the event that the product is permanently unavailable, the order will be cancelled and the purchaser will be immediately refunded if their bank account has been charged.
06 - Orders
On the Internet: www.TheSpecialistFX.com
Purchasers wishing to buy a product or service must:
• Fill the identification form and enter all the details requested, as well as all information needed for delivery (including mobile phone number and door access codes to buildings). The password allowing access to the customer’s account is strictly personal. On each visit, when accessing personal data during the session, or when placing an order, the customer will have been identified with their ID and password. However, this is not used to make a payment.
• Complete the online order form providing all relevant product or service references;
• Confirm their order after checking it;
• Make a payment using one of the options provided.
Confirming the order implies that the purchaser accepts these conditions of sale, acknowledges having perfect knowledge of them, and waives their own conditions of purchase or other conditions.
All data provided and the confirmation serve as proof of the transaction.
Confirmation equates to signing and accepting the transactions made.
TheSpecialistFX.com will send the order confirmation by email.
TheSpecialistFX.com shall not be blamed or held responsible for the consequences of events beyond its control, including force majeure, which may delay or prevent placing the order online.
Some orders may require additional requests to the client. In this case, the customer shall be notified by email or by phone of the supporting documents they need to send to obtain the final order confirmation.
TheSpecialistFX.com reserves the right to cancel the order in the event it does not receive the supporting documents or that it receives documents deemed non-compliant.
The customer’s order can be cancelled by TheSpecialistFX.com for any reason whatsoever, including in the case of irregularities in the information required for delivery. The customer will be informed of this by TheSpecialistFX.com.
07 - Terms of payment
Payment for the product ordered from TheSpecialistFX.com website can be made as the customer prefers:
• By credit card: VISA and MASTERCARD.
Payments by credit card are processed using SSL (Secure Socket Layer) protocol so that all information sent is encrypted by software and no third party can access it as it is transmitted.
• By PayPal
PayPal is a company that offers an Internet payment service, allowing users to send their payments via the Internet with an email address, without having to disclose their credit card details for each transaction.
The customer’s order will be considered accepted after payment confirmation and validation by TheSpecialistFX.com. The goods shall remain the property of TheSpecialistFX.com until full payment of the invoice has been made.
08 - Delivery
8.1. General terms
The customer shall undertake to send all information needed for delivery upon ordering, to ensure successful delivery. In particular, the customer must provide a phone number where they can be reached by the carrier during the day. The customer shall undertake, for themselves or for the order recipient, to take delivery of the goods at the address provided when ordering.
Upon delivery, the customer or recipient of the goods must prove their identity if requested.
The customer agrees, after opening and checking the contents of the package in the presence of the carrier, to sign the delivery receipt provided by the carrier.
In the event of damage, non-compliant delivery, DOA or a defective product, refer to the section on “returns management”.
Delivery does not include setting up equipment.
8.2. Shipping and delivery times
Order shipping times are in working days. If the delivery time looks like it will be extended, TheSpecialistFX.com shall undertake to inform the customer as soon as possible and by all means possible, so that the latter can choose to proceed with or cancel the order placed in part of in full. In no case shall the delivery period lead to compensation for damages claimed by the customer or service providers.
8.3. Postage and packing charges
Shipping costs are calculated before the final order confirmation is made by the customer.
8.4. Delivery options
• Express delivery
Delivery from Monday to Friday is made by our international partners. Orders placed before 11:00 AM CET are processed the same day (subject to product availability).
• Delivery of large items (over 30 kg):
Deliveries are scheduled from Monday to Friday
For large products, the purchaser must check the size of the point of access (door, elevator, stairwell, etc.) in advance. Deliveries are made to the doorstep of the delivery address, if accessible by the delivery vehicle.
09 - Liability
The seller as an online vendor is only bound by a best effort obligation; it cannot be held liable for damages resulting from the use of the internet such as data loss, hacking, viruses, service breaks, or any other unintended problems.
TheSpecialistFX.com shall not be held responsible for failures to the concluded contract due to force majeure and, in particular, in the event of all-out or partial strike carried out by postal services or carriers, or disasters caused by floods or fires. With regard to products bought for professional purposes, TheSpecialistFX.com shall not incur any liability for resulting damage, trading loss, loss of profit, damage or expenses which could occur.
The choice and purchase of a product or service are the sole responsibility of the customer. A total or partial inability to use the products, particularly due to incompatibility, shall not give rise to any compensation or refund, nor call into question the liability of TheSpecialistFX.com, except in the case of a proven defect, non-compliance, or when exercising the right to cancellation.
10 - Intellectual property
All content published on the TheSpecialistFX.com website are under full ownership of Audio Effetti Srl and its partners.
Nobody shall be allowed to reproduce, use, rebroadcast, or use for any reason whatsoever, even partially, website elements, whether software, visual or audio elements.
Any simple or hypertext link is strictly forbidden without express written agreement from TheSpecialistFX.com.
11 - Conditions to qualify for payment exclusive of taxes
If your company is registered in an EU country other than Italy, and if you provide a valid VAT registration number issued by the EU country where your company is based, TheSpecialistFX.com will not charge VAT on your order total. This valid EU VAT registration number is issued by the relevant tax authorities and you must read and accept the conditions set out below:
• you declare and guarantee that the EU VAT registration number you provide to TheSpecialistFX.com corresponds to your business and that this company is registered in an EU country;
• you declare and guarantee that all of the transactions on your account will be made by your company with the EU VAT number you provided to TheSpecialistFX.com;
• you declare and guarantee that the EU VAT number and all other information you provide to us are up-to-date, accurate and precise and that you will inform us immediately of any change or update to this information;
• TheSpecialistFX.com reserves the right to request additional information and request confirmation of the validity of the information on your account (including your EU VAT number) from you or any competent authority as allowed by law. You expressly authorise TheSpecialistFX.com to gather and obtain such information from the relevant authorities. In addition, you agree to provide TheSpecialistFX.com with any information on your account at the first request of TheSpecialistFX.com;
• TheSpecialistFX.com will proceed to cancel the order should the VAT number provided not be valid or should the supporting documents for exemption not be provided.
12 - Exceptions to the present terms and conditions of sale applicable when purchasing custom-made items.
• The right to cancel does not apply due to the goods having been made to the consumer's specifications.
• Shipment lead time from receipt of order for custom-made items is 8 weeks.
13 - Dispute settlement
The conditions of online sale herein are subject to Italian law.